Thank you for reaching out to us, we apologize for your inconvenience. To use this product, take a small amount in the palm of your hand. Rub hands together to warm up the butter until it is soft. Then apply to your skin.
Because of the natural ingredients, the lack of artificial preservatives and the settling in the production process and the settling of the Shea Butter, sometimes little "crystals" can form. Basically, Shea Butter is composed of varying degrees of fat content. The Shea Butter needs to be warmed to be poured into the containers and while it cools and hardens, depending on the temperature of the mixture and the temperature of the various fat contents, sometimes the mixture can cool unevenly and when some particles cool faster than others, little Crystals of Shea Butter form. This is very common in natural products especially unrefined natural products. Please be advised however that there is absolutely nothing wrong with your infused butter. This is very common with Cocoa, Shea and other natural butters.
For a creamy textured product I would recommend our Olive Oil & Green Tea Hand Cream or Body Lotion.
Date published: 2016-12-12