Free Shipping $25 and More (Continental U.S. Only) | View Products

PAYMENT:

  • Do you accept PayPal?
    • Unfortunately, we do not have PayPal as an option at this time. We are working on this as a method of payment for future purposes. Please check back at a later date.
  • Why do I keep getting an error message, “Your credit card cannot be charged at this time?”
    • This message will appear for a number of reasons. We do not accept International Payment if you are using an International card. If you are using a US card, it must be a credit card. We do not accept debit cards or gift cards. If it is a US credit card, the information entered in the billing address fields must match the information on file at the bank for the card. If any information doesn’t match, the card will be declined. Lastly, your bank may be stopping your card from being charged because it doesn’t recognize this transaction as a purchase that matches your history on the card. Please contact your bank for further information.
  • I received the “Your credit card cannot be charged at this time” message but my card was still charged. Why?
  • Do you accept gift cards?
    • No, we only accept US based credit cards.
  • Can you provide me a discount code for my order? 
    • Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

PRODUCT:

  • I am trying to purchase a specific product and there is no “Add to Bag” option available, what does this mean?
    • Unfortunately at this time we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.
  • Where can I find your products at a store near me?
    • By using the Store Locator on our website you can be directed to different stores in your area that carry our product lines. You can find our Store Locator at the top of any page on the website. 
  • Your Store Locator comes up with no results in my area. Where can I purchase?
    • If the locator provides no listing of stores in your area, you will need to purchase online at this time.
  • Why is the consistency different from the product I just ordered to the one I already have?
    • We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
  • How do I make a return for my purchase I made through a retailer?
    • Please contact the store you purchased from. We do not provide returns or exchanges for retail store purchases.
  • How do I make a return for a purchase I made online?
  • Where can I get some samples?

DELIVERY:

  • How come the tracking number isn’t working?
    • If your package just shipped, please allow at least one business day for the carrier to update their site with all tracking information.
  • Can I pick up my order instead of having it delivered?
    • We only offer shipping options at this time. We do not have a store front for pick up orders.
  • I have a rush order. Can it be delivered Saturday?
    • We do not provide Saturday delivery. We only provide shipments for Monday – Friday.
  • The tracking shows the package was delivered but I didn’t receive my package. What do I do?
    • Please provide us the order number and tracking number. We will file a claim with the carrier. The investigation process takes approximately eight business days. After that investigation, we will be able to provide information on how to proceed.
  • Do you ship internationally? 
    • All orders ship within the United States, Puerto Rico or to the Virgin Islands. We do not ship internationally at this time. 
  • Do you ship to PO Boxes?
    • Yes, we can ship to PO Boxes. When choosing a shipping method, please select from one of the USPS shipping options.
  • When I enter my shipping address, I am receiving an error that my address is invalid?
    • Our shipping is tied directly to the carriers UPS and USPS. An invalid address error will appear if neither of the carriers is able to ship to that location. Please enter a valid United States address for the carrier to ship to.